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Reservations

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REWARDS

Frequently Asked Questions

Membership Application & Member Login

1.     
Am I eligible for The Link Club membership?
You are eligible for The Link Club membership if your company has a corporate agreement with The Ascott Limited. For enquiries on Corporate Rates, please contact our local sales team.

Note: The Link Club membership is not open to all staff belonging to The Ascott Limited, CapitaLand, travel agencies, online booking centers and property agents.


2.     
My company has a corporate agreement with The Ascott Limited.  How do I apply to join The Link Club?
Membership applications can be made online through www.thelinkclub.com

3.     
I am already a member of The Link Club. How do I update my personal profile? 
You may update your profile when you log in, via the member’s profile section on www.thelinkclub.com on your country’s homepage.

4.     
If I join a new company, am I still entitled to membership benefits? 
Yes, if your new company has a corporate agreement with The Ascott Limited. However, you must inform our sales via email or through the website by updating your company details under your profile.

If your new company does not have any corporate agreement with The Ascott Limited, you can still continue to be on the program so long as you have generated enough bookings for your current company. However, please note that there would not be any preferential rates for your new company. Therefore, we would strongly encourage you to contact our sales manager for preferential rates for your new company.


Please note that you should inform your new company of your participation in this program. The Ascott Limited will not be liable for any repercussions that may arise, should you have a company policy that disallows staff to receive any gifts or rewards. 



Reservations


1.     
How do I make reservations as a member of The Link Club?
Members are able to make reservations through www.thelinkclub.com by logging in to their account.

However, if Members make reservation via our Global or Local Reservations Offices, they are required to quote their Member’s ID at the point of booking in order to credit the points to their account.

2.     Can I cancel or change my reservation? 
Yes, you can cancel or change your reservations. Just login to the member’s area on www.thelinkclub.com, select the reservation that you want to cancel or change, and submit your request. Please note that all changes or cancellation requests must be submitted at least 48 hours before arrival to avoid cancellation charges.


Points Accrual


1.     
How do I earn points as a member of The Link Club?
Members will earn points for the bookings made at any Ascott, Citadines or Somerset serviced residences. Points will be calculated monthly based on the total bookings made.

2.     
Which properties must I book in order to earn points?
All properties managed by The Ascott Limited listed on the website will earn you points for each reservation made.

3.     
How do I check my points balance?
Your points balance can be checked via the member’s area on www.thelinkclub.com. You will be able to check the points accumulated monthly by indicating your time period.

4.     
Are two or more members of The Link Club, from the same company, able to pool their points to redeem rewards?
No, each member can only accumulate and redeem points on his or her own account.


Redemption of rewards


1.     
How do I redeem my rewards?
Log on to www.thelinkclub.com to browse through our rewards catalog. Depending on the number of points you have accumulated, select the reward items you are entitled to and proceed to checkout your online cart. You are also required to confirm/update your address for delivery of your reward items. Terms and conditions apply for the redemption of rewards. 

2.     
How do I know whether my redemption is successful?
Once you have confirmed checkout, your points will be automatically deducted based on the points allocated for each reward redeemed. 

You should receive the items in 6 weeks from date of your redemption. However, if you do not, please email our Membership Services TLCmember_services@the-ascott.com or contact your dedicated Sales Manager.